DQ fan feedback is the promotional campaign carried out by DQ chain to know the demands of the customers. The survey consists of a questionnaire which the customers need to answer and give their feedback.
It is the legal DQ outlet guest experience survey which is done to gather the customer’s feedback. The company does this survey to improve its menu and service through the customer’s feedback and opinions.
Rules and Requirements to join the fan feedback:
There are certain rules and regulations to join the fan feedback of DQ:
- The person participating in the feedback must be atleast 18 years old.
- The participant must have a basic understanding of French and English language.
- Any electronic device like a laptop, mobile phone, computer or a tablet.
- The internet connection to the device.
- The participant must be a resident of the United States.
- A 19 digit survey code which is available on the receipt of the visit to the restaurant.
Steps to join the DQ Fan Feedback:
If the customer wishes to participate in the survey, the customer needs to complete the following steps:
- Purchase at DQ restaurant- Before taking the survey, the participant should purchase any food item from the DQ restaurant so that the participant gets a receipt from the outlet which is required to enter the survey.
- Save the receipt- The participant should keep the receipt carefully because the receipt number is to be entered for starting the survey.
- Visit the DQ website- Then the participant needs to visit the official website of the DQ restaurant and search for dairy queen fan feedback on the page.
- Enter your personal information- Enter your mobile number, house address, age, gender, income, and details which are asked. Also, enter the date and the place of the visit which is printed on the receipt.
- Select your order type- Select the type of your order such as ice creams, beverages, or snacks.
- Leave feedback and suggestions in the survey- After answering the survey questions, the customer has to give genuine feedback which may contain complaints and any suggestion to the restaurant. After doing this the customer gets a validation code which they can avail for the next experience.
Reasons to conduct the survey:
By conducting the survey the company makes the following benefits to the company:
- Attract more consumers and create additional traffic on the website- By conducting a survey, the restaurant attracts more buyers also attracting more people on the website creating more traffic on the site.
- Database of the customers- DQ acquires the information of the customers to build a database of the customers who are interested in the promo codes, products, and the service provided by the DQ.
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DQ conducts the survey to know the consumer and the demands and requirements of the customer. The talktoDQ survey is carried out online on their website and the official app.
The restaurant gives free coupons and discounts to the participants giving genuine feedback in the survey.